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Q How to quickly replace aging parts?
A Through the "Lucheng Shock Absorber" global service network, users can quickly obtain compatible parts. Our after-sales team provides 24-hour response and free replacement service.
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Q What points should be noted when installing shock absorbers?
A Follow the official installation manual and use specialized tools to calibrate the angle. Our after-sales team can provide remote video guidance or on-site installation service.
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Q How to restore damping performance after a decline?
A Regularly check the performance of your shock absorbers. We provide free maintenance or upgrades based on the degree of wear to restore optimal damping performance.
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Q What are the causes and solutions for abnormal noise from your shock absorber?
A Abnormal noise is often caused by wear and tear on internal parts or loose installation. After-sales engineers will locate the problem through vibration testing, replace worn parts free of charge, and readjust the device.
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Q What to do if your shock absorber is leaking oil?
A Immediately stop using the device and contact after-sales service. Our professional team will inspect the seals for aging and provide free replacement to ensure riding safety.
